Service commitment

(A) Service Outline
Thank you for choosing Lake Industrial Co., Ltd. of Shenzhen City, Lee's laboratory production infrastructure. When you choose our products, but also has the best after-sales service into our scope.
Our services are: for the users think, as users would like to customer satisfaction. Make every effort to modern laboratory building for the use of your escort, lift your work to worry about.

(B) of the service period
1, the service period: three years
2, means from the date of service: from products delivered to customers to use the acceptance date and
3 Note: mechanical and electrical products according to national standards
(C) of the service sector
1, the first-class service organizations: the company, the Shenzhen Co., Ltd. Service Department Lee Lake
2, the second-level services: companies in all branches of professional after-sales staff to send
3, the third-class service organizations: the factory service department

(D) service mode
1, the warranty period:
Our products are in use in the event of any abnormal failure, lifetime warranty services.
Notes:
a, the definition of the warranty period: the contract signed by both parties based on warranty period, beyond the warranty period is not a free service range.
b, Where customers do not regulate the operation and disassembly of the device is not caused by normal operation is not a free warranty.
2, the warranty period
Continue to provide maintenance services for product life, cost of all spare parts are available, ensure that the equipment properly.

(E) Services
1, the object of our service is to use the product end-users, technical staff to provide consumer product use, maintenance and management training.
2, from the date of ordering the purchase of laboratory equipment that you visit regularly, to ensure that your test work normally.
3, various industry laboratories to provide free planning and design.

(F) Service Rules
1, the company's technology service center is the user and pre-sale services of a professional services organization.
2, where the day laborers to buy from our products will always be in the service area of ​​responsibility. To be delivered from the commissioning is completed shall be entered on the day shelf life.

(G) Pledge
1, the installation and commissioning:
Strict accordance with the terms of the contract to complete installation and commissioning work.
2, breakdown maintenance:
In the maintenance of receipt of the user by phone or facsimile notice, you must respond within 8 hours, and within 12 hours to develop a detailed maintenance program to ensure that all faults resolved within 48 hours.
3, the service center will create a user technical files, regular or irregular contact, understand usage of user equipment, and timely job records.
4 year old and regularly call all new customers, accept user of our products in the course of the views and good advice.

(H) Service Contact:

National Service Hotline :400 -696-5085
In recent years a number of products have been awarded the national patent